Our After-Sales Service Team is highly experienced in industrial applications as well as experts in the areas of Mechanics, Electrics / Electronics, Software and Robotics. They are absolutely and totally dedicated to achieving the highest level of customer satisfaction.
Fast and Efficient Response Guarantee
Depending on travel distance, our company guarantees that when a customer reports a problem to us we will have personnel on site within 2 to 24 hours.
Robot Maintenance Tracking System
All robots maintained by us will be recorded in our ERP system for tracking the maintenance intervals.
Remote Access System
The Mobile Failure Tracking System allows remote access to the robot controller. Via the IP address, specified e-mail address or built in mobile phone SIM card error reports can also be sent.
- * Automatic Service / Maintenance Request system
- * Annual Maintenance Agreements offers options and special discounts
- * With the Remote Access system you can have instant error tracking
- * Reply to your query within 6 – 24 hours
- * Experienced and quick maintenance personnel are at your service!
* The best prices, the best terms and the fastest spare part recommendations
* The best possible service when acquiring spare parts
* Original Spare Part guarantee and assurance
We have five different levels of training to offer:
- * Basic robot training
- * Advanced robot training
- * Process orientated training
- * Maintenance and Troubleshooting training